June 9, 2025

The Need for Role Alignment

On average, only about 30-40% of companies believe they have effectively aligned job titles and roles with the actual work being performed, according to research by […]
November 15, 2024
Role Clarity in Sales Success

The Critical Role of Role Clarity in Sales Success

In a national retail setting, sales representatives were initially responsible for handling all wireless transactions, creating long wait times and frustrating customers. The support staff, originally […]